![]() This is the engineer who translates a passing comment from a customer like “huh, this feels funny” into a serious problem that needs to be addressed right away. This is the engineer who always goes “humph! you’ll have to live with it” to customers. This is the engineer who bites the head off any customer who asks for anything. The eager puppy, while trying to be helpful, sometimes fixes things that aren’t really broken. The camel often says no, because of a false idea that their word is God. It has been reinforced with years of customers treating their word as gospel and often saying, “Oh, thanks anyway (you’re so smart).” But the camel worked so hard just to get to this point in the project, that it’s burned out and can’t think of how to solve the problem. The lion often is also just as tired of the project, but is a bit more aggressive in response. Sometimes this aggression actually comes from insecurity: the lion just doesn’t know how to meet the customer’s request–or the work required is just too much to contemplate. The lion’s philosophy is that a good offense is the best defense. It’s important in times like this is to clarify, verify, and quantify: That’s why the lion punctuates an emphatic, “NO, we’re not doing that” with rants about the request being stupid, expensive, or not possible in this time frame. ![]() ![]()
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